Refund policy

Return and Refund/Exchange Policy for JoVoné Wéar

At JoVoné Wéar, we strive to ensure customer satisfaction by offering a seamless and hassle-free return, exchange, and cancellation experience. Your convenience and trust are our priorities, and we aim to make every interaction delightful and stress-free.

1. Return and Exchange Policy

Eligibility

  • We accept returns and exchanges within 7 days from the date of delivery.
  • Products must be in their original condition, unwashed, unused, with all original tags and packaging intact.
  • Products must pass our quality inspection during the reverse pickup process.
  • Exchanges are subject to stock availability and can be initiated only once per product.

Process

  • To ensure a smooth process, we highly recommend recording a video while unboxing your order. This serves as proof in case of missing or damaged items.
  • Products purchased during clearance sales, exclusive discounts, brand collaboration promotions, or events with free products are not eligible for return, exchange, or refund.
  • For hygiene reasons, items like boxers cannot be returned, exchanged, or refunded.

Steps to Initiate a Return or Exchange

  1. Contact our support team via email or WhatsApp with your order details and the reason for return or exchange.
  2. We will arrange a reverse pickup within 2-3 days at no cost for serviceable pin codes.
  3. Once the product passes the quality inspection, the return or exchange process will be completed.

Self-Shipping

  • If reverse pickup is not available at your location, you can self-ship the product(s) to our warehouse.
  • Share the courier tracking details with our team.
  • Ensure the product is securely packed, with the Order ID and registered mobile number clearly mentioned.

Refund for Self-Shipping

  • Refunds for self-shipped products will include up to INR 100 as compensation for courier charges.
  • Refunds will be processed within 48 hours of receiving the product at our warehouse and after passing the quality check.

2. Refund Policy

Prepaid Orders

  • Refunds are initiated within 24-48 hours after the product passes the quality check at our warehouse.
  • The amount will be credited to your original payment method within 7-10 business days, depending on your bank’s processing time.

3. Cancellation/Modification Policy

  • Orders can be cancelled or modified (e.g., change of address, contact number, product style, or size) within 12 hours from purchase.
  • To cancel or modify your order, please contact us via WhatsApp or email us at support@jovonewear.com.

4. Defective/Damaged Products

In Case of Damaged/Defective/Incorrect Products

  • If you receive a damaged, defective, or incorrect product, contact our support team within 48 hours of delivery.
  • Provide clear photos or a video of the unpacking process, showing the issue with the product.
  • We will arrange a replacement within 7 days working days once we receive the return.

In Case of Torn/Damaged/Empty Parcels

  • If you receive a torn, damaged, or empty parcel, do not accept it from the delivery agent.
  • If you accept the parcel and discover an issue, contact us within 48 hours of delivery with a video of the unpacking process.

5. Terms & Conditions

  • Ensure the bank account details provided for refunds are accurate; JoVoné Wéar is not responsible for errors due to incorrect details.
  • Customers are responsible for ensuring that returned products are securely packed to avoid damage during transit.
  • Colors of products may vary slightly due to screen resolution differences.
  • For COD orders, a cash handling fee of INR 50 per product will be applied. This fee is waived for prepaid orders.
  • For prepaid orders, if you receive a delivery confirmation but have not received the product, contact us within 48 hours.

Contact Us

For any assistance or queries, feel free to reach out:

  • Email: jovonewear@gmail.com
  • WhatsApp Support: +91 9082902020
  • Working Hours: 10:00 AM - 5:00 PM IST, Monday to Saturday